Professional Quality Cleaning

Ideal Troy Cleaners BagWhen it comes to quality there is no comparison to Ideal Troy's Dry Cleaning Services. From the beginning of our process in the spotting department to the hand finished product, you can expect only the best.

Whether it is your favorite suit or your most delicate silk blouse, all of your garments will be dry cleaned or laundered in the finest quality detergents and solvents available. Specialty packaging such as garment specific hangers and ladies sleeves stuffed with tissue paper, are just a couple of extra touches to ensure our customers receive a quality product.

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Lands' End RN#: 62830

Monday, December 7, 2009

The garment: A blue cotton pinpoint oxford man's dress shirt. The care label states: "machine wash warm-no chlorine bleach-tumble dry low & remove promptly-press damp with steam iron or professionally launder" with corresponding International code symbols clearly displayed. The symbols also indicate that the shirt can be drycleaned.

The problem: During laundering the front placket interfacing on the buttonhole side, as well as the cuff interfacings separate from the shell fabric and shrink. This creates adverse distortion of the cotton shell fabric. Unfortunately, when this occurs to the front placket the buttons and buttonholes no longer line up properly, so this becomes the major issue. The pressing process is not a factor.

Who's responsible? The manufacturer, since the shirt is clearly labeled that it can be professionally laundered. There should be no shrinkage or any damage to any component of the shirt.

What to do: This shirt should be returned to the retailer or manufacturer.

Since the shrinkage is directly related to a mishap in manufacturing using poorly stabilized component materials and methods of construction, there are no alternative care processes that would not risk similar damage.

Featuring a garment does not imply that a manufacturer is knowingly or continually producing defective goods. While this particular item was deemed unable to withstand the recommended care process, other comparable garments may or may not hold up to the care instructions.

Copyright 2009, Drycleaning & Laundry Institute, all rights reserved.
Unauthorized duplication or distribution is prohibited.

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